Terms & Conditions

Last updated: 15 May 2026

Welcome to Tailored Collections. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you must not access or use the Service. We recommend that you save or print a copy of these Terms for your records.

1. General Information

This website is operated by Tailored Collections. Throughout the site, the terms “we”, “us” and “our” refer to Tailored Collections.

We reserve the right to update, modify or replace any part of these Terms and Conditions at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You will not use this website for any unlawful purpose.

3. Products and Product Information

We sell fashion accessories including ties, pocket squares and related products.

We make every effort to display product colours, descriptions and images as accurately as possible. However:

  • Colours may vary depending on your screen or device settings.
  • Product measurements may vary slightly.
  • Packaging and presentation may change from time to time.

All products are subject to availability.

We reserve the right to discontinue products or limit quantities at any time.

4. Pricing and Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices are subject to change without notice.

We reserve the right to correct any pricing errors, inaccuracies or omissions at any time.

Payment must be received in full before orders are dispatched.

We accept payment methods made available through our checkout process.

5. Orders

Once you place an order, you will receive an order confirmation email.

Acceptance of your order occurs only when your order has been processed and dispatched.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud, resale or unauthorised activity.

If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders promptly; however, delivery timeframes are estimates only.

We are not responsible for delays caused by:

  • Postal carriers
  • Customs processing
  • Incorrect shipping information provided by customers
  • Events outside our reasonable control

Customers are responsible for ensuring delivery information is correct at the time of purchase.

Risk in products passes to the customer upon delivery.

7. Returns and Exchanges

We want you to be satisfied with your purchase.

If you receive a faulty or incorrect item, please contact us within 7 days of delivery.

For hygiene and product integrity reasons, returned items must:

  • Be unused and unworn
  • Be in original condition and packaging
  • Include proof of purchase

We do not accept returns for change of mind unless required under Australian Consumer Law.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Product names
  • Images
  • Graphics
  • Website design
  • Text and descriptions

is owned by or licensed to [Your Store Name] and may not be copied, reproduced or used without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security or functionality
  • Upload malicious code or harmful content
  • Use our content without permission

We reserve the right to restrict or terminate access to users who breach these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, [Your Store Name] is not liable for:

  • Indirect or consequential losses
  • Loss of profits or business opportunities
  • Delays or interruptions to website access
  • Technical issues outside our control

Our total liability in connection with any product or order is limited to the amount paid for the relevant product.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of your information in accordance with our Privacy Policy.

13. Third-Party Services

This website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of third-party websites.

14. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

Tailored Collections
Email: support@tailoredcollections.com.au.
Website: www.tailoredcollections.com.au