Privacy Policy
Last Updated: 15 May 2026
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using this website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers)
- Order history
Automatically Collected Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring websites
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Communicate about orders or enquiries
- Improve our website and customer experience
- Send marketing emails or promotions (only where permitted or where you have opted in)
- Detect fraud or suspicious activity
- Comply with legal obligations
3. Payment Processing
Payments made through our website are processed by secure third-party payment providers. We do not store full credit card or payment details on our servers.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic and performance
- Deliver relevant advertising
You can choose to disable cookies through your browser settings, however some parts of the website may not function properly.
5. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Shipping and fulfilment providers
- Website hosting providers
- Marketing and analytics platforms
- Professional advisers or legal authorities where required by law
We do not sell your personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Marketing Communications
If you subscribe to our marketing communications, we may send you updates, promotions, and product information.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
8. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.
To make a request, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at support@tailoredcollections.com.au.