Returns Policy
Returns
We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 7 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in the original packaging where possible
- Not show signs of wear, damage, or alteration
Proof of purchase will be required for all returns.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed back to your original payment method.
Original shipping costs are non-refundable unless required under Australian Consumer Law.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with your order details and photos of the issue.
Under the Australian Consumer Law, you are entitled to a replacement, repair, or refund for products that are faulty or not as described.
Non-Returnable Items
For hygiene and product integrity reasons, some items may not be eligible for return unless faulty. This may include:
- Used items
- Custom or personalised products
- Clearance or final sale items
Return Process
To request a return, please contact us with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once approved, return instructions will be provided.
Refunds
Refunds are typically processed within 5–10 business days after the returned item has been received and approved.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Contact Us
If you have any questions about returns or refunds, please contact us at support@tailoredcollections.com.au.