Shipping Policy

Thank you for shopping with us. We are committed to getting your order to you safely and efficiently.

Shipping Within Australia

We currently ship Australia-wide using Australia Post.

Orders can be delivered to residential addresses, business addresses, and PO Boxes across Australia.

Shipping Options & Costs

We offer the following shipping options:

• Standard Post: $11.00 AUD
• Express Post: $15.00 AUD

Shipping costs are charged per order and will be displayed at checkout before payment is completed.

Processing Times

Orders are typically processed within 1–3 business days after payment is received.

During busy periods, promotional events, or public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).

Estimated Delivery Timeframes

Standard Post

• Metro areas: 2–6 business days
• Regional areas: 3–10 business days

Express Post

• Metro areas: 1–3 business days
• Regional areas: 2–5 business days

Please note that delivery timeframes are estimates only and may vary depending on your location, public holidays, weather conditions, and Australia Post network delays.

Tracking Your Order

Tracking information will be provided once your order has been shipped so you can monitor your delivery through Australia Post.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost parcels resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost in transit, please contact us and we will assist you in working with Australia Post to resolve the issue.

Contact Us

If you have any questions about shipping or delivery, please contact us at support@tailoredcollections.com.au.